- Damage Protection
Returns & Refunds
Every order is protected against damage in transit.
Damage Protection Policy
Can’t find what you’re looking for? Our support team is ready to help with any questions about your research needs.
How to Access Your COA
Document the Damage
Take clear photos of the damaged product and packaging as soon as it arrives. This evidence is required for all damage claims.
Contact Us
Email [email protected] with your order number and photos of the damage. We'll respond within 24 hours.
Get Your Replacement
Once we verify the damage, we'll ship a one-time replacement at no cost to you. All claims are subject to review.
Eligible for Return
- Products damaged during shipping (with photo evidence)
- Defective products that don't meet purity standards
- Incorrect items received
Not Eligible for Return
- Reconstituted products
- Damage claims without photo evidence
- Products improperly stored after delivery
- Products without proof of purchase
Received a Damaged or Defective Product?
We take quality seriously. If your order arrives damaged in transit, we’ll send a one-time replacement at no cost to you. Photo evidence is required and all claims are subject to review. One replacement per customer per order.
Take Photos
Document the damage or issue with clear photos
Email Us
Send photos and order number to [email protected]
Get Replacement
We'll ship a replacement within 24 hours
Replacement Timeline
Damage claim submitted with photos
Day 1
Claim reviewed & verified
1-2 business days
Replacement shipped
Within 24 hours of approval
Note: One replacement per customer per order. All claims are subject to review and may be denied if evidence is insufficient or suspicious activity is detected. Amino Club reserves the right to deny replacement requests at its sole discretion.
Important Disclaimer
- All products are sold strictly for research purposes. Amino Club is not responsible for any misuse, improper storage, or reconstitution of products.
- Replacements are offered as a courtesy for verified transit damage only. We do not offer refunds for change of mind, dissatisfaction, or any reason other than documented damage.
- Excessive or suspicious claims may result in account review and denial of future replacements.
- By placing an order, you acknowledge and agree to this policy.
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